Return/Exchange Process

●Contact Customer Service:

Whether you need a return or exchange, please contact customer service first and provide your order information. Customer service will then assist you further.

●Return the Item:

Depending on the shipping method chosen for your original purchase, there may be different procedures for returning the item. Please follow the instructions provided by customer service.

●Return Shipping Fee Explanation:

If the return is due to a quality issue or incorrect item delivery, we will bear the shipping cost. If the return is due to personal reasons (e.g., dislike, unsuitability), the customer will be responsible for the shipping cost.

●Refund Explanation:

Upon receipt of the returned item, we will inspect its condition and process the refund within 3-5 business days. Refunds will be issued to the original payment method. After the refund is processed, the actual crediting time will depend on your payment method and bank processing time.

●Exchange Explanation:

Upon receipt of the item to be exchanged, we will inspect its condition within 3-5 business days. If there are no issues, the new item will be shipped out.

※Note! If there is a price difference resulting from an exchange, it will also be processed after receiving the exchanged item, following the same method as described for refunds.
Additionally, not all situations are eligible for exchange. The actual situation will be subject to the explanation provided after contacting customer service.

Return Conditions
●Return Period:

Different return period policies apply based on the following two situations:
1. Defective or incorrect items: You may apply for a return within 7 days from the date you receive the item.
2. Returns due to other factors: You may apply for a return within 30 days from the date you receive the item.

※Please note! Customized items (e.g., engraved items) are only eligible for return requests due to defects or incorrect item delivery.

●Item Condition:

Before returning, please ensure that the item remains unused, undamaged, and in its original packaging. If the item is defective, you must apply for a return within 7 days of receiving it and provide photos or videos to customer service for further processing.

We hope this information helps you smoothly complete the return and refund process. If you have any other questions, please feel free to contact our customer service team. We are dedicated to serving you.